Hospitality is all about people, as the saying goes. But will it be that way in the future? Probably not completely, and there is nothing we can do to stop it, because as much as we like to say hospitality is a people business, our industry simply comes down to economics.
These option are far from science fiction today, it is not a radical but merely a logical next step in the evolution of our industry. Why? Because it makes sense, or to be more precise, it makes economic sense. It will now be up to us to add the people ingredient to this new industry recipe.